Terms of service
Terms of Service
Last updated: 8 August 2026
This website is operated by AJW Enterprises Limited trading as HypoPak. Throughout these Terms, “HypoPak”, “we”, “us” and “our” refer to AJW Enterprises Limited.
By accessing this website or purchasing from us, you agree to these Terms of Service.
Products and availability
We make reasonable efforts to ensure product descriptions, images, availability and pricing are accurate.
Product availability may vary by country and fulfilment location. Products offered to New Zealand customers may differ from products offered to Australian customers.
We may correct errors or update product information where necessary.
Orders
An order is subject to acceptance by us.
We may contact you if information is incomplete, an item is unavailable, we identify a pricing or technical error, payment cannot be processed or we reasonably suspect fraudulent or unlawful activity.
If we cannot fulfil an order that has already been paid, we will provide an appropriate refund.
Prices and currencies
Prices are displayed in the currency applicable to the market selected on the website.
New Zealand customers are generally shown prices in New Zealand dollars and Australian customers are generally shown prices in Australian dollars.
Applicable taxes, shipping charges and available delivery methods are displayed where relevant before an order is completed.
Payment
Payment is processed through the payment methods offered at checkout, which may include Shopify Payments, PayPal and other supported payment methods.
You agree to provide current, complete and accurate payment and billing information.
Shipping and delivery
Delivery options, charges and estimated timeframes are described in our Shipping Policy and at checkout.
Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Customers are responsible for providing a complete and accurate delivery address.
Returns and refunds
Returns, refunds, faulty products and cancellations are governed by our Return and Refund Policy and applicable consumer law.
Nothing in these Terms excludes or limits any right or remedy that cannot lawfully be excluded, including applicable rights under the New Zealand Consumer Guarantees Act or Australian Consumer Law.
Product information and use
Customers should read and follow all instructions, ingredient information, storage information and other information supplied with a product.
Information provided on our website is intended as general product and educational information. It is not intended to replace individual medical advice, diagnosis or treatment from an appropriately qualified healthcare professional.
If you have questions about the management or treatment of a medical condition, seek advice from an appropriate healthcare professional.
Subscriptions
Where a product is offered as a subscription, the price, frequency, applicable discount and recurring nature of the purchase will be shown before checkout.
Subscription purchases are also subject to our Purchase Options Cancellation Policy.
Intellectual property
Unless otherwise stated, the HypoPak name, branding, website content, product images, graphics, text and other materials on this website are owned by or licensed to AJW Enterprises Limited.
They may not be copied, reproduced, distributed or commercially used without permission except where permitted by law.
Acceptable use
You must not use this website for unlawful purposes, attempt to interfere with its security or operation, introduce malicious software, fraudulently obtain goods or services, or misuse another person's information.
Third-party services
Our website may use or link to services operated by third parties, including payment, shipping and technology providers.
Those services may be governed by their own terms and privacy policies.
Liability
To the maximum extent permitted by law, we are not responsible for indirect or consequential loss arising solely from circumstances outside our reasonable control.
Nothing in this section excludes or limits liability, guarantees, remedies or other rights that cannot lawfully be excluded or limited.
Changes
We may update these Terms from time to time. The version published on the website at the time of an order will apply to that order unless applicable law requires otherwise.
Governing law
These Terms are governed by the laws of New Zealand.
Customers in Australia and other jurisdictions retain any mandatory consumer protections that apply to them under local law.
Contact
AJW Enterprises Limited trading as HypoPak
Email: orders@hypopak.com
Phone: +6427 765 7699
Address: 22/20 William Earp Place Tawa 5012