Cancellation policy
Subscription and Recurring Purchase Cancellation Policy
Some HypoPak products may be available as recurring subscriptions.
When you select a subscription, the product price, delivery frequency, discount (if applicable) and recurring nature of the payment will be shown before you complete your purchase.
By purchasing a subscription, you authorise the payment method provided at checkout to be charged for future subscription orders at the frequency and price shown, subject to any changes you subsequently make to your subscription.
Cancelling a subscription
You may cancel your subscription at any time before the next recurring order has been processed.
Where subscription management is available through your customer account, you may use your account to manage or cancel your subscription.
You may also request cancellation by contacting orders@hypopak.com.
Once a recurring payment has been processed and the order has entered fulfilment, cancelling the subscription will stop future renewals but may not cancel the order that has already been created.
Any refund or return relating to an order that has already been processed will be handled in accordance with our Return and Refund Policy and applicable consumer law.
Pausing or changing a subscription
Where supported by the subscription service, you may be able to pause a subscription, skip an upcoming delivery, change delivery details or update your payment method through your customer account.
Price or subscription changes
If the price or material terms of an ongoing subscription change, we will provide any notice required by applicable law before the change takes effect.
Contact
For help managing or cancelling a subscription, contact: