Shipping policy
Shipping Policy
Last updated: 8 August 2026
HypoPak currently fulfils orders within New Zealand and Australia.
New Zealand orders
New Zealand orders are dispatched from Wellington using our New Zealand courier network.
Shipping charges and available delivery options are displayed at checkout and may vary depending on the products ordered and the delivery region.
South Island customers may be offered standard inter-island and faster overnight delivery options where available.
Tracking information will be provided once your order has been dispatched.
Australian orders
Australian orders are dispatched locally from our Melbourne fulfilment centre.
Australia Post Parcel Post and Express Post options are available at checkout where supported. Shipping charges are calculated based on your order and delivery address.
Tracking information will be provided once your order has been dispatched.
Australian customer orders are fulfilled domestically from Melbourne rather than being individually shipped from New Zealand.
Delivery estimates
Delivery timeframes displayed at checkout or provided by a courier are estimates.
Courier delays, severe weather, remote delivery locations and other circumstances outside our reasonable control can affect delivery times.
Order processing
Orders are prepared for dispatch as promptly as reasonably possible.
Orders placed outside business hours, on weekends or on public holidays may begin processing on the next applicable business day.
Delivery addresses
Customers are responsible for providing an accurate and complete delivery address.
If you notice an address error after ordering, contact orders@hypopak.com immediately. We will try to correct it before dispatch, but changes cannot be guaranteed once an order has entered fulfilment.
Additional courier charges resulting from an incorrect or incomplete address may be passed on where permitted by law.
Tracking and delivery issues
If tracking shows an unusual delay, your parcel appears lost, or your order arrives damaged, contact orders@hypopak.com with your order number.
We will work with the relevant fulfilment and courier provider to investigate.
PO Boxes, parcel lockers and remote areas
Availability of delivery to PO Boxes, parcel lockers and remote locations depends on the carrier and service offered at checkout.
Some addresses may have limited delivery options or additional carrier charges.
International shipping
Availability outside New Zealand and Australia may change. If a country is not available during checkout, we currently do not offer direct online-store delivery to that destination.
Contact
For shipping enquiries: